If you have a complaint about our products or our service, please contact us by phone at 0302378019 or via the contact form. You will receive a substantive response from us within 14 days of receiving your complaint. Should you disagree with the solution or are we unable to reach a solution together? Then you can submit it to the Thuiswinkel Disputes Committee, PO Box 90600, 2509 LP in The Hague (www.sgc.nl).